But don't take our word for it. Hear what our customers have to say...
We would not hesitate to return to Smittys Furniture in the future
My husband and I worked with Lauri in September and October to purchase our
Featured Product Bermex Design it your Way Diningroom Set Sales Consultant - Lauri Shaw Smitty's Fine Furniture - Kitchener
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Thanks for all the help and attention you gave us. It made buying furniture fun.
I'm sending you a picture of the sectional we bought from you last weekend. It couldnt be more perfect for our room. Thanks for all the help and attention you gave us. It made buying furniture fun. So nice to meet you and enjoy your day. Anything else we will need in the near future we surely call on you to help us. Lillian
Featured Product Sales Consultant - Angela Ostner Smitty's Fine Furniture - Kitchener
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It is so nice to know that good value and excellent customer service still exists!
Dear Mr. Gray:
Featured Product Durham Perfect Balance 3201 Bedroom Suite Sales Consultant - Angela Ostner Smitty's Fine Furniture - Kitchener
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Delivery guys were awesome - went above and beyond on our deliveryJust wanted to send you a quick note to let you know we received our sectional sofa yesterday. We are really pleased with our purchase. Our delivery guys, Chris and Keith were awesome. They went above and beyond on our delivery. The big piece of the sectional wouldn't fit in the elevator and they carried it up 3 flights of stairs. They were great. All in all we were very happy and will not hesitate to make another purchase at Smittys. Sue and Carolyne - Kitchener
Featured Decor-rest 2576 Sectional Sales Consultant - Lauri Shaw Smitty's Fine Furniture - Kitchener Store
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I am beyond happy with everythingI just wanted to let you know that I received everything this morning and I am beyond happy with everything. The bedroom set turned out to be better than in the store and the chair is awesome! The delivery went very well. Thanks so much for being patient with me and helping me out. Tracy - Barrie
Featured A-America Suncadia Bedroom Suite Sales Consultant - Kathe Frazee Smitty's Fine Furniture - Hanover Store |
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We are proud to shop CanadianWe just wanted to pass on to you and the folks at Smitty's how pleased we are with our Bermex dining room tables, chairs and hutch. The furniture was delivered in excellent condition by a very careful crew and became the centre of attention by all who dropped by to see our home and furniture renovation. We are proud to shop Canadian and can see why you feature Bermex products, they have a great reputation and produce a superior product - elegant and practical. Please pass on our thanks and appreciation to all involved. Ed & Karen - Port Elgin
Featured Bermex TBSS-441 Table, BSF-1282 Counter Stool, B-115617 Sideboard Sales Consultant - Kathe Frazee Smitty's Fine Furniture - Hanover Store
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Thank you all for a good shopping experience
On behalf of my wife Ann and I would like to thank Annie, our sales representative, and Chris and his team of delivery and set-up specialists for their wonderful customer service. My wife and I have not made any multiple big furniture purchases since getting married 40 years ago. Annie and the rest of the employees that we dealt with at your Kitchener store made our purchases easy, they went out of their way to satisfy. Chris and his team were prompt, friendly, courteous and clean in their deliveries (they brought our purchases twice) accommodating our need for two stage delivery. Thank you all for a good shopping experience. Philip & Ann - Kitchener
Featured: Durham Furniture Meridian Collection Sales Consultant - Annie Czudyjowycz Smitty's Fine Furniture - Kitchener Store
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Our diningroom set arrived yesterday and it looks gorgeous!
Chris and Tim were wonderful setting up our new room. Thanks again for your help. Kimberly & Shawn - Waterloo
Featured: Bermex B-116609 Buffet , H-116605M Hutch , TBSS-481 Self Storage Table Sales Consultant - Dee Mihai Smitty's Fine Furniture - Kitchener Store
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We are thrilled with our new dining room suite from Smitty's!
Featured: Bermex TB22-581 Sales Consultant - Sarah Wager Smitty's Fine Furniture, Kitchener Store |
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Employees are keepers
Joannie, Tim & Taylor exemplify Smitty's Mission Statement and are excellent ambassadors representing this fine organization. Joannie was efficient and professional in her demeanour. I did not feel pressured in the least. Tim and Taylor were phenomenal. Tim ensured all of the recliner controls functioned appropriately and enquired if I had any questions prior to his departure. Bob - Mount Forest.
Featured: Catnapper 4718 Revolver Recliner Sales Consultant - Joannie Pollard Smitty's Fine Furniture, Hanover Store
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Renovations complete with the three lovely suites that we purchased from Smitty's
We continue to enjoy and receive compliments on all of our furniture from Smitty's - the design, structure and quality - just as we appreciate the good advice and assistance we received from the staff. You are all delightful and knowledgeable people. Thank you so very much. Jane & Edward - Ingersoll
Sales Consultants - Claudia MacKenzie & Laurie Shaw Smitty's Fine Furniture, Kitchener Store
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You made my Smitty's experience a real pleasure!
Thanks again for all of your help with this purchase, Sarah. You were so great to work with from my initial phone calls to meeting you in person in the store you made my Smitty's experience a real pleasure. And on top of that, I know that I'm going to love this armoire - it's a beauty! Kismet - Toronto
Featured: Durham Furniture 975-160CANC Armoire Chateau Fontaine Collection Sales Consultant - Sarah Wager Smitty's Fine Furniture, Kitchener Store |
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Thank you so much for the wonderful serviceHi Kathleen. I want to thank you for spending all that time with me yesterday...and the fact that there was only customer service and no pressure at all. I wish all sales people had your skills. Pat
Sales Consultant - Kathleen Walmsley Smitty's Fine Furniture, Hanover Store
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We were very happy with the experienceMy wife and I bought a really nice dining room set and buffet Saturday from the Kitchener store. We received great service from Angela, who was extremely helpful. When she told us this particular table that I liked actually had three extension leafs (leaves?), it was bought right there and then! Just to let you know that we are very happy with the experience. Now if the kitchen/dining room/living room reno that's happening in our place right now could be as painless! Bruce - Guelph
Featured: AAmerica Bristol Point Ver-a-table in Warm Grey Sales Consultant - Angela Ostner Smitty's Fine Furniture, Kitchener Store
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It is definitely the most comfortable recliner that I've ever had a chance to sit inThank you very much for being able to get my Catnapper recliner delivered on Saturday. The delivery technicians did a great job at putting it together and ensured that it was all working properly prior to leaving. The chair is HUGE and makes me look small. Having said this, it is definitely the most comfortable recliner that I've ever had a chance to sit in (or sleep in)...lol
Sales Consultant - Lynn Craig Smitty's Fine Furniture, Kitchener Store |
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Imagine...furniture that actually smells like wood!We absolutely love the bedroom set! It is absolutely perfect, very close to what we had originally purchased from another Canadian retailer, but the materials are far superior. And I was pleasantly surprised that the only smell that came from the furniture was the smell of wood... Can you imagine that.... Furniture that actually smells like wood lol. We are very pleased and I honestly can't thank you enough for all of your help, support, and compassion in the situation. (being pregnant and not being able to enter my bedroom because the smell was so incredible) You certainly didn't have to listen to me rant, but you did and it was so validating to hear someone acknowledge that I shouldn't have to hide away from my own bedroom because of the toxins that are leaking out of it.
Featured: Durham Furniture 3201 Perfect Balance by Durham Furniture Westend Collection Sales Consultant - Kat Baldwin
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Very Impressive!Dear Claudia: I would like to bring to your attention my utmost appreciation towards the two delivery people who delivered and set up my furniture on December 18th. In my opinion they went above and beyond expectations with regards to customer service. They used the utmost care in all aspects of the delivery, from bringing it in carefully, setting up (including cutting each piece of felt floor protector pad to fit every leg). Very impressive! If you could make sure our thanks get to the two delivery men, it would be most appreciated. Often we are quick to to relay dissatisfaction and I do feel quite strongly in passing on positive comments.Also Claudia I would like thank you as well. All of your help was very much appreciated. And last but not least, we enjoyed listening to your resident singing salesman. Tony and Yvonne - Guelph
Featured: Palliser 70610 Scroll Sofa & Loveseat Sales Consultant - Claudia MacKenzie
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See you again soon!Lauri, I wanted to let you know that Smitty's delivery guys (Steve and partner) were here at 9:10 am; they'd given us the 9:30 to 12:30 time slot. As per our previous Smitty's experiences, very good guys. As you can see, everything looks really great! Ian and I are very pleased with the way that the new chairs work with our new flooring and Denby blue sofa and love seats (from Smitty's a few years back). Thank you very much for all of your help. I really appreciate your patience as I went back and forth with various samples. I also appreciate your willingness to work on the prices. See you again soon! Thanks again, Susan & Ian - Waterloo
Featured: Amisco 41406/42493 Bar Stools Decor-rest 2050 Swivel Accent Chair Sales Consultant - Lauri Shaw
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It is always such a pleasure to work with you!Here are pictures of my beautiful couches. You will see there is an extra pillow on each couch. These were made by Maureen (Inspired Designs). They are just beautiful a small so very comfortable. Thank you for all your help. It is always such a pleasure to work with you!
Featured: Brentwood 5780 Sales Consultant - Lauri Shaw
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Your product knowledge showsI just wanted to take the time to write to express my thanks as to how helpful you were to Joanne and I when we were in for our second last purchase --the hutch we currently have on order. We have been Smittys customers dating back to the 60's when there was only the Hanover store and have been fairly regular buyers ever since. Aside from that--which certainly was significant to us- we appreciated the time and options you provided in our selection and design process on the hutch--your product knowledge shows. My wife and have dedicated you as our future Smittys contact which has already begun with our most recent purchases--Once we take possession we will be back for more once we determine what needs replacement or additions to in our new home. Jim & Joanne - Guelph
Featured: Bermex buffet and hutch (116017 116020) Sales Consultant - Angela Ostner
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My furniture is beautiful and so well madeJust received delivery of my new bedroom suite. So excited! My furniture is beautiful and so well made. The drivers were excellent - so professional and polite. Rhonda - Burlington
Featured: Durham Furniture Perfect Balance - Montgomery collection Sales Consultants - Donna Billett Interior Decorator CID and Claudia MacKenzie
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We are thrilled! Everything looks wonderful in our new homeThank you so much for your assistance with our furniture; sofa and chair. We are thrilled! Everything looks wonderful in our new home. We will certainly spread the good word about you and Smitty's to anyone looking for furniture. Barb - Kincardine
Featured: Superstyle 9638 Sales Consultant - Gina Bieman
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Smitty's made my decor dreams come trueBought this gorgeous 3 piece all electric Catnapper reclining chocolate brown leather set, with accent rug by Catnapper, and the TV Entertainment Fireplace Unit, stone coffee table & end table set all from
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The pieces, finishing and colour are just perfect."Just wanted to let you know how thrilled I am with the new bedroom. It is absolutely beautiful and such a treat to be sleeping on a solid bed instead of a metal bed frame. Hard to believe that we waited 29 years to purchase a nice bed for ourselves! The pieces, finishing and colour are just perfect. Just wanted to say thank you for all your help. I had looked at quite a number of bedrooms on websites and a couple of showrooms and had not quite found exactly what I was looking for. One quick e-mail to Maureen and a trip to Smitty’s and very quickly you both were able to show me exactly what I was looking for. As for Kevin, he likes it also, but like most guys would have probably been just as happy to continue with a metal bed frame . However, he has noticed the difference. Thanks again". Aileen - Guelph
Featured: Durham Furniture Vineyard Creek Bedroom Sales Consultant: Lauri Shaw Aileen is a client of Inspired Designs by Maureen Fyfe (http://www.maureenfyfe.com)
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