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Hanover: 1-800-265-5533

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CUSTOMER SATISFACTION 

Smitty's Advantage:  

But don't take our word for it.  Hear what our customers have to say...

 
 
Thanks for all the help and attention you gave us. It made buying furniture fun. 

 

I'm sending you a picture of the sectional we bought from you last weekend. It couldnt be more perfect for our room. Thanks for all the help and attention you gave us. It made buying furniture fun. So nice to meet you and enjoy your day. Anything else we will need in the near future we surely call on you to help us.  Lillian 

 

Featured Product

Sales Consultant - Angela Ostner

Smitty's Fine Furniture - Kitchener 

 

 

It is so nice to know that good value and excellent customer service still exists!

 

Dear Mr. Gray:            
I am writing to thank you.  I recently moved into a brand new home and am very excited to have a complete house of brand new furniture from Smitty’s. Before making my decision to deal with a particular store, I visited a few furniture retailers in Kitchener/Waterloo and after seeing Smitty’s and meeting Angela Ostner, I had complete confidence that I would have a very wonderful experience dealing with your company. The process for furnishing a complete house can be very overwhelming, and Angela was with me every step of the way. She always made me feel welcome.   Her design expertise is so great. I knew I was making the right choices. Everything went well, including the selection, custom orders and delivery.. Excellent service goes such a long way! I already have and will continue to recommend Angela to my family and friends.  It is so nice to know that good value and excellent customer service still exists! I thank you again.  Patti - Kitchener 

 

Featured Product Durham Perfect Balance 3201 Bedroom Suite 

Sales Consultant - Angela Ostner

Smitty's Fine Furniture - Kitchener 


Delivery guys were awesome - went above and beyond on our delivery

Just wanted to send you a quick note to let you know we received our sectional sofa yesterday. We are really pleased with our purchase. Our delivery guys, Chris and Keith were awesome. They went above and beyond on our delivery. The big piece of the sectional wouldn't fit in the elevator and they carried it up 3 flights of stairs. They were great. All in all we were very happy and will not hesitate to make another purchase at Smittys.  Sue and Carolyne - Kitchener

 

Featured Decor-rest 2576 Sectional

Sales Consultant - Lauri Shaw

Smitty's Fine Furniture - Kitchener Store

 

 

I am beyond happy with everything

I just wanted to let you know that I received everything this morning and I am beyond happy with everything.  The bedroom set turned out to be better than in the store and the chair is awesome!  The delivery went very well.  Thanks so much for being patient with me and helping me out.  Tracy - Barrie

 

Featured A-America Suncadia Bedroom Suite 

Sales Consultant - Kathe Frazee

Smitty's Fine Furniture - Hanover Store 

 

We are proud to shop Canadian 

We just wanted to pass on to you and the folks at Smitty's how pleased we are with our Bermex dining room tables, chairs and hutch.  The furniture was delivered in excellent condition by a very careful crew and became the centre of attention by all who dropped by to see our home and furniture renovation.

We are proud to shop Canadian and can see why you feature Bermex products, they have a great reputation and produce a superior product - elegant and practical.  Please pass on our thanks and appreciation to all involved. Ed & Karen - Port Elgin

 

Featured Bermex TBSS-441 Table, BSF-1282 Counter Stool, B-115617 Sideboard

Sales Consultant - Kathe Frazee

Smitty's Fine Furniture - Hanover Store 

 

Thank you all for a good shopping experience 

 

On behalf of my wife Ann and I would like to thank Annie, our sales representative, and Chris and his team of delivery and set-up specialists for their wonderful customer service. My wife and I have not made any multiple big furniture purchases since getting married 40 years ago. Annie and the rest of the employees that we dealt with at your Kitchener store made our purchases easy, they went out of their way to satisfy. Chris and his team were prompt, friendly, courteous and clean in their deliveries (they brought our purchases twice) accommodating our need for two stage delivery. Thank you all for a good shopping experience.  Philip & Ann - Kitchener

 

Featured:  Durham Furniture Meridian Collection 

Sales Consultant - Annie Czudyjowycz

Smitty's Fine Furniture - Kitchener Store

 

Our diningroom set arrived yesterday and it looks gorgeous! 

 

Chris and Tim were wonderful setting up our new room.  Thanks again for your help. Kimberly & Shawn - Waterloo 

 

Featured:  Bermex B-116609 Buffet , H-116605M Hutch , TBSS-481 Self Storage Table

Sales Consultant - Dee Mihai 

Smitty's Fine Furniture - Kitchener Store  

 

 

We are thrilled with our new dining room suite from Smitty's! 


The entire experience was excellent from the moment I walked into the front door to the arrival of our new, exquisite furniture. It was a pleasure to work with Sarah, as she helped me greatly with my choices. Her pleasant manner and patience made the process enjoyable and productive. Her expertise with design was very much appreciated, as the custom Bermex order I was placing required many decisions on styles of: chairs, table, legs, fabric, apron, sizes, leaves, stain colour etc. Together, we came up with a perfect, classic and timeless set that will grace our dining room forever. There was no problem or issue with any part of the purchase, as I received exactly what I ordered and within the time-frame that was given. The delivery crew were friendly, careful and professional, and all other staff at Smitty's were kind and helpful. I will definitely make Smitty's my first stop for any future furniture needs and I will most definitely ask for Sarah!!  Lisa - Kitchener

 

Featured:  Bermex TB22-581 

Sales Consultant - Sarah Wager 

Smitty's Fine Furniture, Kitchener Store

Employees are keepers

 

Joannie, Tim & Taylor exemplify Smitty's Mission Statement and are excellent ambassadors representing this fine organization.  Joannie was efficient and professional in her demeanour.  I did not feel pressured in the least.  Tim and Taylor were phenomenal.  Tim ensured all of the recliner controls functioned appropriately and enquired if I had any questions prior to his departure.  Bob - Mount Forest.

 

Featured:  Catnapper 4718 Revolver Recliner 

Sales Consultant - Joannie Pollard

Smitty's Fine Furniture, Hanover Store 

 

Renovations complete with the three lovely suites that we purchased from Smitty's

 

We continue to enjoy and receive compliments on all of our furniture from Smitty's - the design, structure and quality - just as we appreciate the good advice and assistance we received from the staff. You are all delightful and knowledgeable people. Thank you so very much.  Jane & Edward - Ingersoll 

 

Sales Consultants - Claudia MacKenzie & Laurie Shaw

Smitty's Fine Furniture, Kitchener Store 

 

You made my Smitty's experience a real pleasure! 

 

Thanks again for all of your help with this purchase, Sarah.  You were so great to work with from my initial phone calls to meeting you in person in the store you made my Smitty's experience a real pleasure.  And on top of that, I know that I'm going to love this armoire - it's a beauty!  Kismet - Toronto

 

Featured:  Durham Furniture 975-160CANC Armoire  

Chateau Fontaine Collection 

Sales Consultant - Sarah Wager 

Smitty's Fine Furniture, Kitchener Store

 
Thank you so much for the wonderful service

Hi Kathleen.  I want to thank you for spending all that time with me yesterday...and the fact that there was only customer service and no pressure at all.  I wish all sales people had your skills.  Pat 

 

Sales Consultant - Kathleen Walmsley 

Smitty's Fine Furniture, Hanover Store

 

We were very happy with the experience

My wife and I bought a really nice dining room set and buffet Saturday from the Kitchener store.  We received great service from Angela, who was extremely helpful.  When she told us this particular table that I liked actually had three extension leafs (leaves?), it was bought right there and then!

Just to let you know that we are very happy with the experience.  Now if the kitchen/dining room/living room reno that's happening in our place right now could be as painless! Bruce - Guelph 

 

Featured: AAmerica Bristol Point Ver-a-table in Warm Grey 

Sales Consultant - Angela Ostner 

Smitty's Fine Furniture, Kitchener Store

 

It is definitely the most comfortable recliner that I've ever had a chance to sit in

Thank you very much for being able to get my Catnapper recliner delivered on Saturday. The delivery technicians did a great job at putting it together and ensured that it was all working properly prior to leaving. The chair is HUGE and makes me look small. Having said this, it is definitely the most comfortable recliner that I've ever had a chance to sit in (or sleep in)...lol
If you ever have another big and tall customer looking for a recliner please don't hesitate to recommend this chair as it is truly a big man's Cadillac as far as recliner goes.  Thank you for your outstanding service. We will definitely be back to Smitty's when we need to replace other pieces of furniture. Regards, Stephane 

 

Sales Consultant - Lynn Craig

Smitty's Fine Furniture, Kitchener Store 

Imagine...furniture that actually smells like wood!

We absolutely love the bedroom set! It is absolutely perfect, very close to what we had originally purchased from another Canadian retailer, but the materials are far superior. And I was pleasantly surprised that the only smell that came from the furniture was the smell of wood... Can you imagine that.... Furniture that actually smells like wood lol.

 We are very pleased and I honestly can't thank you enough for all of your help, support, and compassion in the situation. (being pregnant and not being able to enter my bedroom because the smell was so incredible) You certainly didn't have to listen to me rant, but you did and it was so validating to hear someone acknowledge that I shouldn't have to hide away from my own bedroom because of the toxins that are leaking out of it.

Thank you a thousand times over!! - Amber

 

Featured: Durham Furniture 3201 Perfect Balance by Durham Furniture Westend Collection 

Sales Consultant - Kat Baldwin
Smitty's Fine Furniture, Kitchener Store

 

Very Impressive!

Dear Claudia: I would like to bring to your attention my utmost appreciation towards the two delivery people who delivered and set up my furniture on December 18th. In my opinion they went above and beyond expectations with regards to customer service. They used the utmost care in all aspects of the delivery, from bringing it in carefully, setting up (including cutting each piece of felt floor protector pad to fit every leg).

Very impressive! If you could make sure our thanks get to the two delivery men, it would be most appreciated. Often we are quick to to relay dissatisfaction and I do feel quite strongly in passing on positive comments.Also Claudia I would like thank you as well. All of your help was very much appreciated. And last but not least, we enjoyed listening to your resident singing salesman. Tony and Yvonne - Guelph

 

Featured:  Palliser 70610 Scroll Sofa & Loveseat 

Sales Consultant - Claudia MacKenzie
Smitty's Fine Furniture, Kitchener Store

 

See you again soon!

Lauri, I wanted to let you know that Smitty's delivery guys (Steve and partner) were here at 9:10 am; they'd given us the 9:30 to 12:30 time slot. As per our previous Smitty's experiences, very good guys. 

As you can see, everything looks really great! Ian and I are very pleased with the way that the new chairs work with our new flooring and Denby blue sofa and love seats (from Smitty's a few years back).  Thank you very much for all of your help. I really appreciate your patience as I went back and forth with various samples. I also appreciate your willingness to work on the prices. 

See you again soon! Thanks again,  Susan & Ian - Waterloo 

 

Featured:  Amisco 41406/42493  Bar Stools  Decor-rest 2050 Swivel Accent Chair 

Sales Consultant - Lauri Shaw
Smitty's Fine Furniture, Kitchener Store

 

It is always such a pleasure to work with you!

Here are pictures of my beautiful couches. You will see there is an extra pillow on each couch. These were made by Maureen (Inspired Designs).  They are just beautiful a small so very comfortable. Thank you for all your help. It is always such a pleasure to work with you!

 

Featured: Brentwood 5780

Sales Consultant - Lauri Shaw
Smitty's Fine Furniture, Kitchener Store

 

Your product knowledge shows

I just wanted to take the time to write to express my thanks as to how helpful you were to Joanne and I when we were in for our second last purchase --the hutch we currently have on order.  We have been Smittys customers dating back to the 60's when there was only the Hanover store and have been fairly regular buyers ever since. Aside from that--which certainly was significant to us- we appreciated the time and options you provided in our selection and design process on the hutch--your product knowledge shows. My wife and have dedicated you as our future Smittys contact which has already begun with our most recent purchases--Once we take possession we will be back for more once we determine what needs replacement or additions to in our new home.   Jim & Joanne - Guelph

 

Featured:  Bermex  buffet and hutch (116017 116020)

Sales Consultant - Angela Ostner
Smitty's Fine Furniture, Kitchener Store

 

My furniture is beautiful and so well made

Just received delivery of my new bedroom suite.  So excited! My furniture is beautiful and so well made.  The drivers were excellent - so professional and polite.  Rhonda - Burlington

 

Featured:  Durham Furniture Perfect Balance - Montgomery collection

Sales Consultants - Donna Billett Interior Decorator CID and Claudia MacKenzie 
Smitty's Fine Furniture, Kitchener Store

 

We are thrilled!  Everything looks wonderful in our new home

Thank you so much for your assistance with our furniture; sofa and chair. We are thrilled! Everything looks wonderful in our new home. We will certainly spread the good word about you and Smitty's to anyone looking for furniture.   Barb - Kincardine 

 

Featured:  Superstyle 9638  

Sales Consultant - Gina Bieman
Smitty's Fine Furniture, Hanover Store

 

Smitty's made my decor dreams come true

Bought this gorgeous 3 piece all electric Catnapper reclining chocolate brown leather set, with accent rug by Catnapper, and the TV Entertainment Fireplace Unit, stone coffee table & end table set all from Smitty's in March. I fall more and more in love with it every day. I love Smitty's Fine Furniture, amazing quality, & great service. I'll forever be a fan. Can not thank you guys enough for making my decor dreams come true. We are looking forward to future purchases with you . Facebook Fan - Flo

 

The pieces, finishing and colour are just perfect.

"Just wanted to let you know how thrilled I am with the new bedroom. It is absolutely beautiful and such a treat to be sleeping on a solid bed instead of a metal bed frame. Hard to believe that we waited 29 years to purchase a nice bed for ourselves! The pieces, finishing and colour are just perfect.

 Just wanted to say thank you for all your help. I had looked at quite a number of bedrooms on websites and a couple of showrooms and had not quite found exactly what I was looking for. One quick e-mail to Maureen and a trip to Smitty’s and very quickly you both were able to show me exactly what I was looking for. As for Kevin, he likes it also, but like most guys would have probably been just as happy to continue with a metal bed frame . However, he has noticed the difference. Thanks again". Aileen - Guelph

 

Featured:  Durham Furniture Vineyard Creek Bedroom

Sales Consultant:  Lauri Shaw
Smitty's Fine Furniture, Kitchener Store 

Aileen is a client of Inspired Designs by Maureen Fyfe  (http://www.maureenfyfe.com)

 

 
Love your store!

"We bought our bedroom suite in 1965, 1 year before we were married.  Still married for 47 years and still have our bedroom set!! cost $500.00 Was in the homeshow that year.  The set we got was 80 in dresser along with mirror tallboy dresser 2 night tables with 2 drawers and foot board and head board....your sales man at that time told us this would last a lifetime over a cheaper $200.00 set.   He was so right.  Thanks for listening.  I just thought you should know this....love your store"  Joan

 

Thank you for making my shopping experience a wonderful one.

"Here is a pic of my new tables all placed and ready to go. I think they are beautiful. Thanks again for making my shopping experience a wonderful one. I will see you in the spring for a new sofa set. Wishing you the best." Robin

 

Delivery drivers from Smitty's are the best.

"As I mentioned to you the other day, the delivery drivers from Smitty's were the BEST we have ever dealt with. Having just moved into our new home, I must say that they were excellent, considerate and most accommodating in every way! It was raining the morning they came and they removed their shoes every time they entered our home. Removed all garbage and did a great job. They were quick to respond when we pointed out the damage to the dresser. Please pass along to the appropriate person the excellent job your delivery drivers did. They made our experience a great one to the very end! Our experience with Smitty's was excellent from our initial shopping experience with you,with customer service keeping us informed of our delivery date, to the delivery staff and Brad in the service department. We love our new bedroom suite and bar stools, but most of all our shopping experience with Smitty's Furniture! Thank you very much and we look forward to dealing with you again in the future." Regards, Vince & Karen

 

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