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Kitchener: 1-800-265-2370

Hanover: 1-800-265-5533

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Frequently Asked Questions

 

When Can I Expect My Delivery?

We are in certain areas on certain days only. Many deliveries are scheduled on the day of purchase. For every delivery we always call again the business day prior for final confirmation and to notify you of the “3 hour delivery window”. No call…No delivery. Confirmation is essential. If you did not receive a call please contact our shipping department at 1-800-265-5533.

Note: We usually cannot promise timed deliveries for example: morning, afternoon, before a particular time.  We do our best to accommodate our customers.  The load determines the route and the time of our truck in your area. You will receive a call from the previous delivery so you can remain at work and meet us at the appointed time.

 

Where are you located and what are your hours of operation?

Smitty’s Fine Furniture has showrooms in Hanover and Kitchener  Ontario. Please view our showroom webpage for maps and directions.

Hanover Showroom:

170 3rd Street
Hanover, Ontario|
Telephone: (519) 364-3800
Toll Free: 1-800-265-5533

 

Showroom Hours:
Monday to Friday 10 a.m. to 6 p.m.      
Saturday 9 a.m. to 5 p.m.
Sunday 11 a.m. to 5 p.m.

Kitchener Showroom:

170 Gateway Drive
Kitchener, Ontario
Telephone: (519) 658-9313
Toll Free: 1-800-265-2370

 

Showroom Hours:
Monday to Friday 10 a.m. to 8 p.m.
Saturday 10 a.m. to 5 p.m.
Sunday 11 a.m. to 5 p.m.

 

What are your pickup hours?

Hanover Showroom:

Monday - Friday: 10 a.m. to 4 p.m.       
Saturday: 10 a.m. to 4:30 p.m.

Kitchener  Showroom:

Wednesday - Friday 5:00 p.m. to 7:30 p.m.
Saturday 10:30 a.m. to 4:30 p.m.

 

Items must be picked up within a week of arriving at our Kitchener showroom warehouse 

Please call 24 hours in advance to ensure that product is ready for you.

Hanover: 519-364-3800 or 1-800-265-5533

Kitchener: 519-658-9313 or 1-800-265-2370

 

When can I expect my delivery?

We are in certain areas on certain days only. Many deliveries are scheduled on the day of purchase. For every delivery we always call the business day (Monday-Friday) prior to the delivery day for final confirmation and to notify you of the “3 hour delivery window”. No call…No delivery. Confirmation is essential. If you did not receive a call or a phone message please contact our shipping department at 1-800-265-5533 between 9 a.m. – 5 p.m. the day before you were expecting your delivery.

Note: We usually cannot promise timed deliveries for example: morning, afternoon, before a particular time. We do our best to accommodate our customers. The load determines the route and the time of our truck in your area. You can ask to receive a call from the previous delivery so you can remain at work and meet us at the appointed time.

 

I've had a problem with furniture I purchased from Smitty's. What steps should be taken to get it repaired?

Please call our Customer Service department. We want to rectify any problem in accordance with our warranty policy. Call 1-800-265-5533 ext 240.  Our customer Service is open from 8 a.m. to 5 p.m. Monday to Friday. Please leave a message in off hours and a Customer Service representative will be back to you within two business days.

 

Can I purchase furniture online?

No, you cannot order furniture online. Our website was designed to help consumers get to know Smitty’s Furniture and the selection of furniture we offer. If you are interested in a specific product please use our “Ask us about this product” or better yet, come visit us at our showroom in Hanover or Kitchener. One of our sales consultants will be happy to assist you with your purchase.

 

What is your delivery area?

Smitty’s delivers from the Bruce Peninsula south to Lakes Ontario and Erie, and from Orillia to Scarborough west to London and Grand Bend. Most of southwestern Ontario and the GTA. Delivery fees range from $49 to $149 depending on where you live.

 

Do you have a clearance centre?

There is a seasonal clearance centre beside our Hanover store that offers discontinued, damaged, customer returns and special purchases. The price savings can be substantial!

 

What is included in your Warranty? 

Every item purchased at Smitty's comes with a One Year Limited Warranty. Included in this warranty:

Products purchased and picked up by the customer, or delivered by Smitty's (and still within Smitty's regular delivery area). Note: that Clearance Centre and 'As Is' or "Final Sale" items do not have a one year warranty.  Labour and transportation are included for one year. (Picked up items must be transported to and from the nearest store or the warehouse by the customer. Please co-ordinate with our Service Dept.) After one year there will be a charge for the service call and for transportation of the product (if required) as determined by our service department.  Smitty's will assist our customers to ensure that the manufacturer honours their warranty if the manufacturer warranty period is longer than one year. After one year there will be a charge for the service call and for transportation of the product (if required) as dtermined by our service department.

 

Extended Warranty is available for an additional charge on most products sold and delivered by Smitty's (within our regular delivery area). See store for details. Smitty's  Furniture Protection Plans are effective for a period of five years from the date of delivery of the furnishing items covered by the service plan. 

 

Smitty’s Fine Furniture offers a 30 Day Comfort Guarantee for all bedding set (mattress and matching base) purchases (except final sale).

 

Ask your sales consultant for complete product care and optional extended warranty information.

 

Where can I buy the furniture displayed on this web site? 

You can purchase the furniture displayed on this website at either our Hanover or Kitchener showrooms. We would love to assist. 

Hanover Showroom:

170 3rd Street
Hanover, Ontario|
Telephone: (519) 364-3800
Toll Free: 1-800-265-5533

 

Showroom Hours:
Monday to Friday 10 a.m. to 6 p.m.      
Saturday 9 a.m. to 5 p.m.
Sunday 11 a.m. to 5 p.m.

Kitchener Showroom

170 Gateway Park Drive
Kitchener, Ontario
Telephone: (519) 658-9313
Toll Free: 1-800-265-2370

 

Showroom Hours:
Monday to Friday 10 a.m. to 8 p.m.
Saturday 10 a.m. to 5 p.m.
Sunday 11 a.m. to 5 p.m.

 

Do you do custom furniture orders?

Yes, at Smitty's custom is standard! You can choose the wood finish and upholstery fabric for the pieces of furniture that allow for no extra cost.

 

Where can I donate my used furniture? 

Donations of used furniture can change a life.. You can call your local church all know of needy families.  

Habitat for Humanity - ReStore

ReStores accept a wide range of new and gently used items. Commonly donated items include windows, doors, paint, hardware, lumber, tools, lighting fixtures, furniture and appliances. Contact your nearest ReStore to determine if what you have can be donated to your local store. Visit http://www.habitat.ca/ to find a location near you. 

Recovery Room Shop

Takes donations of smaller furniture items

Supports CMH (Cambridge Memorial Hospital) 

38 Ainslie St N Cambridge, ON N1R 3J5

 Office Phone (519) 622-0701

Society of Saint Vincent de Paul

A thrift store that assists low-income indivuals and families in Cambridge. Also provide assistance to Women's Crisis centres, fire victims, individuals in transistion. Provide a full range of housing necessities * also provide services such as sending children to camp and helping disadvantaged individuals as well as helps various local organizations * provides pick-up and delivery of furniture of good quality used furniture

75 Dundas St N, Unit 6B Cambridge, ON N1R 6G5

 Office Phone: 519-629-0103

Furniture Bank

Most types of furniture, small appliances, televisions with screens 37 inches or less, bed frames and unstained mattresses. While items must be in decent condition, Furniture Bank does steam clean them. The organization’s pickup and delivery service is a social-purpose enterprise that employs people with limited job opportunities and helps fund the group’s services. The pickup fee varies, usually starting at about $70. Items can also be dropped off at Furniture Bank, 25 Connell Court in Etobicoke.

For more information and to arrange a pickup in the GTA, call 416-934-1229.

Tax receipts are issued for furniture. The group works with Toronto’s Streets to Homes program as well as with 64 shelters and agencies serving abused women, refugee families, and at-risk youth. Visit furniturebank.org.

Goodwill

Some donation centres accept furniture.  No pickup service. Drop-off at donation centres. Visit goodwill.on.ca to find the nearest one. Some donation centres accept furniture. Goodwill sorts and sells donated items at its stores. Revenues help create and fund jobs for people facing employment barriers.