Our stores are temporarily closed due to the Ontario-wide order effective April 8 2021.

Our staff are available in the showrooms for online chat, virtual consultations, and calls Monday - Saturday 10 AM - 4 PM.

Click here for full update. 

 

Smitty's Fine Furniture
Call Us


Kitchener: 1-800-265-2370


Hanover: 1-800-265-5533

CUSTOMER SATISFACTION 

Hear what our customers have to say...



Very helpful during these unusual times. I did my shopping virtually and really appreciate all the help.


- Jessica B


The covid experience shopping at Smitty's was exceptional


From the first phone call regarding our sofa purchases ... the covid experience shopping at Smitty's was exceptional... Will now make Smitty's our first stop for all our purchases. -Carlo


The entire process was professionally and quickly handled.  Wonderful!


I just wanted to send an email to tell you how pleased we are with our new couch set that we ordered.  While there was a small issue upon delivery, I can only sing the praises of Smittys - your repair person fixed the problem in MINUTES.  The entire process was professionally and quickly handled.  Wonderful!  The couches look beautiful!!! And we find them so comfortable and well made (as usual with Smittys furniture).  You were so helpful throughout and great with keeping us informed through this entire process (not easy during these unusual crazy times!).  We truly appreciate everything you did. Hope you have a great weekend, and please send my thanks to everyone else, especially to the lovely gentleman who came and fixed our pulled loops so fast and so perfectly.  -M


Sales Consultant Pasty Milburn 

Smitty's Fine Furniture - Kitchener Showroom 



It looks fabulous!  

Thank you again for all your help picking out furniture for my living room.  It looks fabulous!   -Brad 


Featured Product Leathercraft 

Sales Consultant - Lauri Shaw

Smitty's Fine Furniture - Kitchener 


From start to finish a great experience

After looking around Owen Sound and surrounding areas, I finally convinced my Husband to take the ride to Hanover. We have been very pleased with the excellent service and advice from Christina, without ever feeling any pressure. Our bedroom suite looks fabulous and our Recliners are perfect for our living space, even our the kitty loves it. The delivery people were great as well. From start to finish a great experience. We're happy to be able to buy Canadian made furniture. Thank you. --Angela 


Sales Consultant Christina McClure 

Smitty's Fine Furniture - Hanover Showroom 


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We are so happy with the quality, the style and the comfort of the furniture

We are so pleased with the new furniture we bought at Smitty’s for our living room and study.  We worked with Donna Billett who was extremely adept at assessing our needs and presenting different options and styles.  She made great fabric selections as she worked to match colours to our drapes and wall colour.  We are extremely happy with the new look and know that we made the right choices with her help.  Throughout this experience we dealt with the reception area, delivery department in Hanover and the delivery men and everyone was pleasant and dedicated to customer service.  We were very impressed with the customer service and follow up phone calls we received to ensure that we were satisfied.  We highly recommend Smitty’s to anyone who is interested in purchasing new furniture.  -Mike and Laurie  


Featured Product Brentwood Classics 

Sales Consultant Donna Billet 

Smitty's Fine Furniture - Kitchener Showroom 


You made it a fun experience! 

My husband and I were shopping for new living room furniture as well as a recliner for each of us.  We were fortunate to meet Donna Billett one afternoon at Smitty's. She helped us so much and we are so grateful for her expertise, ideas and knowledge.  She listened to us carefully to assess our needs and colour scheme in our home.  She took the time to show us many options and provided a lot of information on construction.  Her experience enabled her to  judge if the chairs were the right size just by looking at us.  She really knew what we needed to be comfortable.  Once we made the final decision on furniture manufacturer and style she showed her skill and artistic flair selecting fabrics for us.   Donna helped to create a whole new look which is interchangeable and complementary in the two rooms which we are furnishing.  We are really looking forward to seeing the final product and know we will be very happy!!  Shopping at Smitty's was an amazing experience with her help and guidance.  -Lauri-Woodstock


Featured Product Future 5021 

Sales consultant Donna Billet

Smitty's Fine Furniture - Kitchener Showroom 



All these years later we are still using them.

30 years ago my husband and I purchased 2 dressers for our bedroom from Smitty's.  All these years later we are still using them.  Barb - Welland


We could not have asked for more.

Hello Donna and the Girls at Smitty’s …  what can I say!!!

A quick, little note to express my sincere appreciation for your extra efforts in looking after the Hussey family as you did.  From the time of our arrival @ the Store to making our decisions  ‘til now,  we have had nothing but fabulous, courteous and professional service. I know you all went above and beyond to make the delivery happen today .. much earlier than originally anticipated.Our hats are off to all of you! Can hardly wait ‘til we find some chairs to finish off the Great Room .. so Donna I am leaving that in your capable hands.Once again, many thanks ...Btw … a special thank you to Chris and Steve for a wonderful delivery and set up.  We could not have asked for more.


Featured Product - Durham Furniture 501 Mount Vernon George Washington Bedroom Suite 

Sales Consultant - Donna Billet 

Smitty's Fine Furniture - Kitchener 

Delivery guys were awesome - went above and beyond on our delivery

Just wanted to send you a quick note to let you know we received our sectional sofa yesterday. We are really pleased with our purchase. Our delivery guys, Chris and Keith were awesome. They went above and beyond on our delivery. The big piece of the sectional wouldn't fit in the elevator and they carried it up 3 flights of stairs. They were great. All in all we were very happy and will not hesitate to make another purchase at Smittys.  -Sue and Carolyne - Kitchener


Featured Decor-rest 2576 Sectional

Sales Consultant - Lauri Shaw

Smitty's Fine Furniture - Kitchener Store



Employees are keepers


Joannie, Tim & Taylor exemplify Smitty's Mission Statement and are excellent ambassadors representing this fine organization.  Joannie was efficient and professional in her demeanour.  I did not feel pressured in the least.  Tim and Taylor were phenomenal.  Tim ensured all of the recliner controls functioned appropriately and enquired if I had any questions prior to his departure.  -Bob - Mount Forest.


Featured:  Catnapper 4718 Revolver Recliner 

Sales Consultant - Joannie Pollard

Smitty's Fine Furniture, Hanover Store 



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