1-800-265-2370
1-800-265-5533
Smitty's Fine Furniture
Call Us


Kitchener: 1-800-265-2370


Hanover: 1-800-265-5533

Frequently Asked Questions


Are you open?

Yes we are open to the general public, with safety measure in place.  Please see our in-store policy for an overview of what we have done to make the showrooms safe for everyone during COVID-19.


Can you shop by appointment?

We routinely make appointments with our customers for return visits, or when working on a new interior decorating project to ensure  you can speak with a sales consultant of your choice. An appointment is not required to visit our showrooms. If you require special assistance during our closed hours due to a concern with COVID-19 please contact us to make an arrangement.


Are you performing in-home deliveries?

Our in-home delivery services have resumed with safety measures in place, detailed here. Our deliveries are arranged in advance to ensure there is a clear understanding of how to make the delivery safe for everyone. Our drivers wear PPE, will practice social distancing, and they will remove all packaging after set up is complete.  Delivery fees are dependant on your area code, please contact your sales consultant for details. 


Are curbside deliveries available?

and we are also now offering free curbside delivery.  Made by appointment, a curbside delivery is a delivery of your furniture as close to your door as possible without entering the home or building.  At the time of arranging a curbside delivery you must confirm that you are able to move the furniture inside without our assistance. 


Are you offering curbside pickup?

Yes! We can pack and prepare the furniture for curbside pick-up for no charge. The pick-up times will be arranged in advance by our service department.  The alloted pickup time will be between 10am and 4pm, Monday through Saturday.  Customers should only arrive to collect their orders after having received confirmation of the pickup appointment. Upon arrival please phone the front desk, and we will assist you in getting the product into your vehicle. 


​What is your delivery area?

We deliver to most of southwestern Ontario and the GTA from our Hanover location.  This includes the areas surrounding Lake Huron, Georgian Bay and Orillia plus cottage country to the north-east, to Lake Erie and surrounding areas in the south-west, to Kitchener-Waterloo and surrounding areas, plus the Golden Horseshoe in the east. Our delivery fees range from $59 to $159 based on postal code. These quotes will be made clear up front when communicating with our sales team.


Can I purchase furniture online?

Our website was designed to help consumers get to know Smitty’s Furniture and the selection of furniture we offer. If you are interested in a specific product and have questions please use our wish list feature from our product pages, or send us a message online via our new chat tool. We are happy to provide a quote online, and we recommend reaching out to us to understand all customizable options available. 


Do you do custom furniture orders?

Yes, at Smitty's custom is standard! You can choose finishes, and fabrics to the extent provided by the manufacturer. Customization is one reason people choose Smitty's. We encourage you to reach out to our sales team to discuss product options. 


I've had a problem with furniture I purchased from Smitty's. What steps should be taken to get it repaired?

We're here to help resolve this and honour our service warranties. Please call us and ask for our Customer Service department at 1-800-265-5533.  If reaching us during closed hours please leave a message and a Customer Service representative will be back to you within two business days. We can also be reached for service matters via our webchat. 


What is included in your Warranty? 

Every item purchased at Smitty's comes with a One Year Limited Warranty excluding Clearance Centre items marked 'As Is' or 'Final Sale'.  The one year warranty includes in-home service. After one year there will be a charge for the service call and for transportation of the product (if required) as determined by our service department.  Smitty's will assist our customers to ensure that the manufacturer honours their warranty if the manufacturer warranty period is longer than one year. 


Extended Warranty is available for an additional charge on most products sold and delivered by Smitty's (within our regular delivery area). See store for details. Smitty's  Furniture Protection Plans are effective for a period of five years from the date of delivery of the furnishing items covered by the service plan. 


Smitty’s Fine Furniture offers a 30 Day Comfort Guarantee for all bedding set (mattress and matching base) purchases (except final sale).


Ask your sales consultant for complete product care and optional extended warranty information.


Do you have a clearance centre?

We now have the Unloading Dock! This is located beside our Hanover store and offers new value-priced furniture but also discontinued, floor models, cancelled orders, and special buys from our core vendors. The price savings can be substantial! Our showroom floors will also include floor model clearnance product.


Where can I donate my used furniture? 

Donations of used furniture can change a life.. You can call your local church all know of needy families.  

Habitat for Humanity - ReStore

ReStores accept a wide range of new and gently used items. Commonly donated items include windows, doors, paint, hardware, lumber, tools, lighting fixtures, furniture and appliances. Contact your nearest ReStore to determine if what you have can be donated to your local store. Visit http://www.habitat.ca/ to find a location near you. 

Recovery Room Shop

Takes donations of smaller furniture items

Supports CMH (Cambridge Memorial Hospital) 

38 Ainslie St N Cambridge, ON N1R 3J5

 Office Phone (519) 622-0701

Society of Saint Vincent de Paul

A thrift store that assists low-income indivuals and families in Cambridge. Also provide assistance to Women's Crisis centres, fire victims, individuals in transistion. Provide a full range of housing necessities * also provide services such as sending children to camp and helping disadvantaged individuals as well as helps various local organizations * provides pick-up and delivery of furniture of good quality used furniture

75 Dundas St N, Unit 6B Cambridge, ON N1R 6G5

 Office Phone: 519-629-0103

Furniture Bank

Most types of furniture, small appliances, televisions with screens 37 inches or less, bed frames and unstained mattresses. While items must be in decent condition, Furniture Bank does steam clean them. The organization’s pickup and delivery service is a social-purpose enterprise that employs people with limited job opportunities and helps fund the group’s services. The pickup fee varies, usually starting at about $70. Items can also be dropped off at Furniture Bank, 25 Connell Court in Etobicoke.

For more information and to arrange a pickup in the GTA, call 416-934-1229.

Tax receipts are issued for furniture. The group works with Toronto’s Streets to Homes program as well as with 64 shelters and agencies serving abused women, refugee families, and at-risk youth. Visit furniturebank.org.

Goodwill

Some donation centres accept furniture.  No pickup service. Drop-off at donation centres. Visit goodwill.on.ca to find the nearest one. Some donation centres accept furniture. Goodwill sorts and sells donated items at its stores. Revenues help create and fund jobs for people facing employment barriers.

Can you shop by appointment?

Yes, we accept appointments and routinely use appointments to ensure you have time with a dedicated sales consultant of your choice. An appointment is not required to visit our showrooms however some customers find it convenient. If you require special assistance during our closed hours due to a concern with COVID-19 please contact us to make an arrangement.