We are open for in-store shopping with capacity limits and COVID-19 protocols in place. 

For new store hours  Click here

Click here  for full update

 

Smitty's Fine Furniture
Call Us


Kitchener: 1-800-265-2370


Hanover: 1-800-265-5533

Frequently Asked Questions

 
I have made a purchase prior to the Ontario-wide "Stay at Home" order effective April 8 2021.
what now?

Thank you for choosing Smittys! We have been reaching out to customers who have a previously scheduled delivery date affected by the

the Ontario-wide "Stay at Home" order effective April 8 2021. If we have not yet been in contact then we will be in touch as soon as possible. We are still providing curbside delivery, and contact-free pickups at our warehouse and stores during this time.  Our sales consultants are available during our regularly posted hours to answer your calls, emails and live chats online. Our Shipping Department can be reached by calling the store number of your choice and selecting option 3, from Monday to Friday, 9am - 4pm excluding holidays. We are still receiving deliveries from our manufacturers, and will continue to schedule our customer's deliveries as their orders arrive.  

 

Are you open?

Effective April 8th, our Kitchener and Hanover locations are temporarily closed to in-store shopping due to the Ontario-wide "Stay at Home" order.  We are still answering calls, emails, and online chat during regularly posted hours.  Ways to shop with us and receive deliveries are outlined here.

 

What are delivery options during lockdown?

We are providing no-contact delivery at your request. Made by appointment, a no-contact delivery is a delivery of your furniture as close to your door as possible without entering the home or building.  At the time of arranging the delivery you must confirm that you are able to move the furniture inside without our assistance. Or, we will happily hold your order until our in-home delivery service can resume. 

 

What is your delivery area?

Smitty’s offers delivery services for customers in a wide area in Ontario from the Bruce Peninsula, to Saugeen Shores, from London to the GTA, and north from the GTA to Orillia and cottage country. Our radius is generally within 200KMs of our two locations in Hanover and Kitchener, Ontario. We do not ship out of province.

 

Do you offer curbside pickups during "Stay-at-home" order?

Our stores will remain open for customer pickups. Please note,  customers cannot enter the store during this process, and curbside pickups must be paid prior to arriving at our store.  Payment can be taken over the phone or via e-transfer.   

 

Can I purchase furniture online?

Our website was designed to help consumers get to know Smitty’s Furniture and the selection of furniture we offer. If you are interested in a specific product and have questions please use our wish list feature from our product pages, or send us a message online via our new chat tool. We are happy to provide a quote online, and we recommend reaching out to us to understand all customizable options available. 

 

Do you do custom furniture orders?

Yes, at Smitty's custom is standard! You can choose finishes, and fabrics to the extent provided by the manufacturer. Customization is one reason people choose Smitty's. We encourage you to reach out to our sales team to discuss product options. 

 

I've had a problem with furniture I purchased from Smitty's. What steps should be taken to get it repaired?

We're here to help resolve this and honour our service warranties. Please call us and ask for our Customer Service department at 1-800-265-5533.  If reaching us during closed hours please leave a message and a Customer Service representative will be back to you within two business days. We can also be reached for service matters via our webchat. 

 

What is included in your Warranty? 

Every item purchased at Smitty's comes with a One Year Limited Warranty excluding Clearance Centre items marked 'As Is' or 'Final Sale'.  The one year warranty includes in-home service. After one year there will be a charge for the service call and for transportation of the product (if required) as determined by our service department.  Smitty's will assist our customers to ensure that the manufacturer honours their warranty if the manufacturer warranty period is longer than one year. 

 

Extended Warranty is available for an additional charge on most products sold and delivered by Smitty's (within our regular delivery area). See store for details. Smitty's  Furniture Protection Plans are effective for a period of five years from the date of delivery of the furnishing items covered by the service plan. 

 

Smitty’s Fine Furniture offers a 30 Day Comfort Guarantee for all bedding set (mattress and matching base) purchases (except final sale).

 

Ask your sales consultant for complete product care and optional extended warranty information.

 

Do you have a clearance centre?

We now have the Unloading Dock! This is located beside our Hanover store and offers new value-priced furniture but also discontinued, floor models, cancelled orders, and special buys from our core vendors. The price savings can be substantial! Our showroom floors will also include floor model clearance product.

 
Where can I donate my used furniture? 

Donations of used furniture can change a life.. You can call your local church all know of needy families.  

Habitat for Humanity - ReStore

ReStores accept a wide range of new and gently used items. Commonly donated items include windows, doors, paint, hardware, lumber, tools, lighting fixtures, furniture and appliances. Contact your nearest ReStore to determine if what you have can be donated to your local store. Visit http://www.habitat.ca/ to find a location near you. 

Recovery Room Shop

Takes donations of smaller furniture items

Supports CMH (Cambridge Memorial Hospital) 

38 Ainslie St N Cambridge, ON N1R 3J5

 Office Phone (519) 622-0701

Society of Saint Vincent de Paul

A thrift store that assists low-income indivuals and families in Cambridge. Also provide assistance to Women's Crisis centres, fire victims, individuals in transistion. Provide a full range of housing necessities * also provide services such as sending children to camp and helping disadvantaged individuals as well as helps various local organizations * provides pick-up and delivery of furniture of good quality used furniture

75 Dundas St N, Unit 6B Cambridge, ON N1R 6G5

 Office Phone: 519-629-0103

Furniture Bank

Most types of furniture, small appliances, televisions with screens 37 inches or less, bed frames and unstained mattresses. While items must be in decent condition, Furniture Bank does steam clean them. The organization’s pickup and delivery service is a social-purpose enterprise that employs people with limited job opportunities and helps fund the group’s services. The pickup fee varies, usually starting at about $70. Items can also be dropped off at Furniture Bank, 25 Connell Court in Etobicoke.

For more information and to arrange a pickup in the GTA, call 416-934-1229.

Tax receipts are issued for furniture. The group works with Toronto’s Streets to Homes program as well as with 64 shelters and agencies serving abused women, refugee families, and at-risk youth. Visit furniturebank.org.

Goodwill

Some donation centres accept furniture.  No pickup service. Drop-off at donation centres. Visit goodwill.on.ca to find the nearest one. Some donation centres accept furniture. Goodwill sorts and sells donated items at its stores. Revenues help create and fund jobs for people facing employment barriers.