1-800-265-2370
1-800-265-5533
Smitty's Fine Furniture
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Kitchener: 1-800-265-2370


Hanover: 1-800-265-5533

Part-Time Customer Service Desk (Hanover Location)

 

JOB PURPOSE:

This position provides customer satisfaction by greeting customers, answering their questions either in person or by phone, performing all front desk and data entry routines in a timely and accurate manner. This position works in partnership with sales staff and supervisors within Smitty’s organization.

 

$14.25 PER HOUR *

*Rate of pay dependent on experience.

 

RESPONSIBILITIES/DUTIES:

Greeting the customers courteously, efficiently and professionally.

Process completed sales contracts and credit notes according to the guidelines set out in

the Front Desk Manual.

Assist with customer’s “pick-up” of product by completing the guidelines set out in the

Front Desk Manual.

Maintain the flow of cash into the company by performing daily reconciliations of all credit

card, debit and cash payments in our company POS system.

Maintain the flow of in store customer traffic by monitoring the UPS system and notifying

sales staff accordingly.

 

- Create a pleasant and professional selling atmosphere by answering the phone and greeting the customers courteously, efficiently and professionally.

- Process completed sales contracts and credit notes according to the guidelines set out in the Front Desk Manual.

- Assist with customer’s “pick-up” of product by completing the guidelines set out in the Front Desk Manual.

- Maintain the flow of cash into the company by performing daily reconciliations of all credit card, debit and cash payments in our company POS system.

- Maintain the flow of in store customer traffic by monitoring the UPS system and notifying sales staff accordingly.

 

SKILLS/EDUCATION REQUIRED:

MUST BE 16 YEARS OLD

Good interpersonal relationship skills

Good math skills

Basic accounting skills

Good keyboarding and computer skills

Good attention to detail

 

PHYSICAL/SENSORY DEMANDS:

        Standard office/retail store environment – sitting, keyboarding and walking

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