Return & Cancellations Policy
We work closely with our clients to ensure customer satisfaction. Our trained in-store staff help you choose the right piece for your home. When we cannot satisfy your needs, the below terms are applicable.
In Stock Products: A restocking fee (minimum 25% of purchase price) will apply to products authorized for return. All units requested to be returned to Smitty's must be in new condition and remain in original packaging (if delivered in original packaging), within 7 days of delivery or pick-up.
Special Orders: Special orders cancelled after production begins by the manufacturer, or after delivery to the customer (in good condition) are subject to a 50% re-stocking fee. Smitty's reserves the right to decline returns of special ordered product.
Mattresses: Mattresses that are sold with a mattress pad include a 30 day "Mattress Comfort Guarantee". We will accept a return of the mattress for a credit toward the reselection of another mattress of equal or greater value as long as the mattress pad was used at all times. Refer to additional detail provided under the Mattress Comfort Guarantee information sheet available at time of sale.
Non-Refundable Items: All products marked "Final Sale" or "As Is" are non-refundable as well as mattress pads, pillows, and yardage. Other services such as delivery charges, third party protection plans, extended warranty fees, are non-refundable.
Guarantees & Warranties
Furniture: Smitty's offers customers a one-year warranty on furniture they purchase in-store or have delivered by our team. Any transportation and labour costs related to repairs will be covered for the first year after purchase. Smitty's also offers extended furniture protection plans and will assist customers with any questions regarding manufacturer warranties. However, any items marked "As Is" or "Final Sale" are excluded from warranty coverage. Furniture purchased through the Unloading Dock are limited to 90-day warranty coverage.
Appliances: Our large appliances come with a one-year warranty on parts and labour, and small appliances include 90-day warranty, unless otherwise stated. Outdoor appliances may include a longer warranty period. The customer is aware that any warranty claims on appliances, including outdoor appliances, are to be made directly with the manufacturer.
Defective/Damaged Products
Furniture: We want to ensure you are satisfied with your purchase. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. If you determine the product is defective upon arrival, please notify our Service team of the problem within 48 hours of receiving goods. After 48 hours, most of our furniture products include a one-year parts and labour warranty, and will be taken care of by our Service Department. Please call
Appliances & Outdoor Appliances: Purchaser must inspect every product at time of delivery or pick-up. If a product is defective or damaged at such time, product must be refused and will be repaired or replaced in accordance with manufacturer warranties and policies. All delivery related issues must be reported & noted at time of delivery. If you notice damage on appliances and / or outdoor appliances it must be reported directly to the manufacturer within 48 hours of delivery.
Conditions of Sale
Space Requirements: Verify all your product specifications to the requirements and openings in your home and product site. Specifications are for planning purposes only and subject to change by manufacturer without notice. Smitty's will not be responsible for products that do not fit or that cannot be installed due to site limitations. We offer a free check measure service to ensure a successful delivery, please ask your sales consultant for details.
Online Orders: Items displayed online may not be exactly as shown in the showroom. Fabric choices may be shown differently in our showroom than as pictured on our website. It is the responsibility of the customer to review product purchased with a sales consultant when order is confirmed. All items are subject to prior sale. Pricing is based on items as displayed in our showroom and is subject to change or correction.
Deposits & Final Payment: A non-refundable 50% deposit is required on Special Order products. Orders must be paid in full 3 days prior to delivery, or the delivery will be rescheduled to the next available opening.
Sales Tax: All prices advertised will be subject to Harmonized Sales Tax (HST). Contact your sales associate for details regarding Native Tax Exemptions, and Lift Chair exemptions.
Additional Policies: Additional policies and expanded explanations, as well as additional information about deliveries, pickups and furniture order is available in the envelope provided with the copy of your order. It is the customer's responsibility to review this information.
Price Match Guarantee
We stand behind our prices and want to ensure your experience with us is worry free. If you find a lower price of the same product within 30 days of your purchase, we will happily refund the difference.
How it works
Verify the price of an identical product, including model and manufacturer and show your sales associate the proof of price. Acceptable proof of price includes written pricing on competitor's paperwork, or advertised printed pricing. We do not accept personal paperwork with handwritten prices, emails, or website screen shots.
Conditions of price matching
- Products must be sold within Smitty's regular delivery area
- Products must be identical model number and manufacturer
- Prices must be in Canadian dollars
- For appliances, the product must be in stock, covered by manufacturers warranty, and available at the advertised price
- Price matching excludes all products sold as floor models, liquidation sales, "limited quantity" or "limited time offers"